Terms and Conditions for Counselling Services

I consent and agree to receive counselling services under the terms and conditions outlined below from “Turner Talk Therapy”.

1.         Involvement

Counselling is intended to be a completely open and respectful process. It is the counsellor’s responsibility to provide space, time and notifications as agreed. Counsellors work alongside their clients, collaboratively, one size does not fit every situation so understanding the specifics of your circumstances helps us to help you. Counselling is completely voluntary. You can end your involvement at any time.

2.         Confidentiality

Counselling is a confidential service. However, there are certain limits to confidentiality that include suspected child abuse, risk of self-harm, imminent risk of harm to others, or if subpoenaed by the court. If the counsellor believes they have reasonable concerns they may be permitted to contact an emergency contact you provided.

If any information is kept, it will be in a locked and confidential file. Access to your personal information is available by issuing a request in writing, this includes email but not text. Additional safety precautions may be required including verbal confirmation under some circumstances. In session process notes are not considered personal information, these are only a tool for the counsellor in session, these are not clinical notes.

Your counsellor receives regular clinical supervision, to promote quality and ethical services. No identifying details are exchanged in clinical supervision unless an emergency requires such as, death or incapacity.

3.         Payment

Unless otherwise agreed by the counsellor, an invoice for counselling services will be issued on the same day of service.  Payment of invoices is requested within seven days of issue unless otherwise arranged.

Fees are updated from time to time please check www.turnertalktherapy.com However, fees will not increase during your period of service.

4.         Attendance, notice for cancellations and rescheduling

Rescheduling with the exception of an emergency, a minimum of 24 hours’ notice is required for cancellations. Non-attendance without notice or less than 24 hours’ notice may incur a late notice fee decided at the counsellor’s discretion.  The best method for communication regarding rescheduling is via text or email.

5.         Complaints or Concerns

Please let the counsellor know if you have any concerns or are unhappy with the service you are receiving. If we can do better, we certainly benefit from knowledge and being able to tailor to any issues.

You are permitted to ask for your counsellors’ supervisor and contact details if you have any concerns. However, if you have a serious complaint you can contact the NZ Association of Counsellors directly by emailing office@nzac.org.nz or calling (04) 471 0307. If you do not agree with any part of these terms and conditions, you must advise us before commencing counselling services.

If you do not agree with any part of these terms and conditions, you must advise us before commencing counselling services. We look forward to working with you.

 Prue Turner